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Zendesk Integration Template

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Konfiguration im Famulor Interface

  • Werkzeugdetails
  • Request Body
| Name* | Zendesk Ticket erstellen | | Funktionsname* | create_zendesk_ticket | | HTTP-Methode | POST | | Endpoint* | https://{{ZENDESK_SUBDOMAIN}}.zendesk.com/api/v2/tickets | | Timeout (ms) | 5000 |

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Parameter-Schema

{
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Ticket-Betreff"
    },
    "description": {
      "type": "string",
      "description": "Problembeschreibung"
    },
    "priority": {
      "type": "string",
      "enum": ["low", "normal", "high", "urgent"],
      "description": "Priorität"
    },
    "requester_name": {
      "type": "string",
      "description": "Name des Anfragenden"
    },
    "requester_email": {
      "type": "string",
      "format": "email", 
      "description": "E-Mail des Anfragenden"
    },
    "tags": {
      "type": "array",
      "description": "Tags für das Ticket"
    }
  },
  "required": ["subject", "description", "requester_email"]
}
Agent-Message: "Ich erstelle ein Support-Ticket für {{requester_name}}..." Success-Template: "Ticket wurde erstellt. Ticket-ID: {{response.ticket.id}}"