Lead Assignment Rules:
IF Geographic_Territory = "DACH" 
   AND Company_Size > 1000 employees 
   AND Budget > €100,000
THEN Assign_To = "Enterprise_Sales_DACH"
   AND Alert = "High_Value_Lead"
   AND SLA = "15_Minutes_Response"

// Custom Fields für Banken/Versicherungen
Account.AUM__c (Assets Under Management)
Account.Regulatory_Requirements__c
Contact.Investment_Profile__c
Opportunity.Compliance_Status__c

// Custom Objects für Fertigungsindustrie
Production_Facility__c
Supply_Chain_Contact__c
Equipment_Requirements__c
Maintenance_Contract__c

// Healthcare-spezifische Felder
Account.Patient_Volume__c
Contact.Medical_Speciality__c
Opportunity.Regulatory_Approval_Stage__c
Case.Patient_Impact_Level__c

Eingehender Anruf von Siemens AG (Parent Account)
→ KI erkennt: Global Account, 385.000 Mitarbeiter
→ Lädt Account-Hierarchie: 47 Tochtergesellschaften
→ Identifiziert Caller: Dr. Schmidt, CTO DACH Region
→ Lädt aktive Opportunities: €2.3M Pipeline
→ Personalisierte Begrüßung: "Hallo Dr. Schmidt, 
   bezüglich Ihrer Digital Transformation Initiative..."

Salesforce Actions:
✅ Activity logged to Parent Account + DACH Subsidiary
✅ Opportunity "Digital Platform 2024" updated
✅ Account Team (5 Personen) automatisch informiert
✅ Executive Briefing für CEO geplant

Compliance Features:
• Call Recording Retention: 7 Jahre (MiFID II)
• PII Data Encryption: Field-Level Encryption
• Audit Trails: Vollständige Salesforce History
• Role-Based Access: Granulare Permissions
• Data Residency: EU-basierte Salesforce Org

Automatische Compliance-Checks:
IF Industry = "Financial_Services"
   AND Contact.Role = "Investment_Advisor"
THEN Enable_Call_Recording = TRUE
   AND Require_Compliance_Disclosure = TRUE
   AND Log_Regulatory_Activity = TRUE

{
  "api_strategy": {
    "bulk_operations": "Composite API für Batch-Updates",
    "real_time": "Streaming API für Live-Benachrichtigungen", 
    "limits_management": "Intelligente Rate-Limiting",
    "failover": "Multi-Org Backup Strategy"
  },
  "performance_targets": {
    "data_sync_latency": "<500ms",
    "api_calls_per_hour": "< 50% des Org-Limits",
    "concurrent_users": "Unlimited",
    "uptime_sla": "99.9%"
  }
}

Production Org (EU)
├── Call Center Managed Package
├── Custom Apex Triggers für Call-Events
└── Einstein Analytics Dashboards

Sandbox Orgs:
├── Full Copy: Performance Testing
├── Partial Copy: Feature Development  
├── Developer: API Testing
└── Integration Testing: End-to-End Validation

trigger CallCompletedTrigger on Call_Event__c (after insert) {
    for (Call_Event__c call : Trigger.new) {
        if (call.Account__c != null && call.Lead_Score__c > 75) {
            // Enterprise Lead Routing
            EnterpriseLeadRouter.assignToTerritory(call);
            
            // Executive Notification für High-Value
            if (call.Estimated_Revenue__c > 100000) {
                ExecutiveAlerts.notifyVPSales(call);
            }
            
            // Competitive Intelligence
            CompetitorTracker.analyzeCallContent(call);
        }
    }
}

Process: "High Value Enterprise Lead"
Trigger: Call Event Created
Criteria: 
  - Account.Type = "Enterprise"
  - Call.Lead_Score > 80
  - Call.Budget_Mentioned > €50,000

Actions:
1. Create Task → Assigned to Account Owner
2. Update Opportunity → Stage = "Qualified"
3. Send Email → VP Sales Notification
4. Chatter Post → Account Team Update
5. Create Event → Executive Briefing in 48h

Territory Analysis Dashboard:
┌─────────────────────────────────────┐
│ DACH Region Performance Q1 2024     │
├─────────────────────────────────────┤
│ Calls Generated Pipeline: €4.2M     │
│ Conversion Rate: 28% (+12% YoY)     │
│ Avg Deal Size: €156k (+34%)        │
│ Sales Velocity: 78 days (-31%)     │
│ Top Rep: Klaus Mueller (€890k)     │
└─────────────────────────────────────┘

Year 1: Implementation & Training
Costs: €125k (Setup + Training + License)
Benefits: €380k (Productivity + Pipeline)
Net ROI: +204%

Year 2-5: Scale & Optimization  
Annual Costs: €45k (Maintenance + Support)
Annual Benefits: €1.2M (Sales Excellence + Automation)
Cumulative ROI: +2,847%

Total 5-Year Impact:
Investment: €305k
Returns: €5.1M
Net ROI: +1,672%

Salesforce Org Assessment:
□ Edition: Enterprise/Unlimited ✓
□ Custom Objects: <800 (Performance) ✓
□ API Limits: >50% verfügbar ✓
□ User Licenses: Ausreichend für Call-Teams ✓
□ Data Model: Account Hierarchies definiert ✓
□ Security: Shield aktiviert (empfohlen) ⚠️

Integration Requirements:
□ SSO/SAML: Konfiguriert ✓
□ IP Whitelisting: Famulor IPs freigegeben ✓
□ Custom Permissions: Call-Integration Profile ✓
□ Apex Limits: <75% Nutzung ✓