🔥 Neuer qualifizierter Lead

📞 Anruf-Details:
├─ Kontakt: Max Mustermann (CEO, TechCorp AG)
├─ Interesse: Enterprise-Lösung für 500 Mitarbeiter
├─ Budget: €50,000-100,000
├─ Timeline: Q1 Implementation
└─ Lead-Score: 94/100 (Hot!)

🎯 Nächste Schritte:
• Demo-Termin binnen 24h (bereits geplant)
• Enterprise-Proposal vorbereiten
• Technical-Deep-Dive einplanen

👤 Zuständig: @sarah.schmidt (Account Executive)
📅 Follow-up: Morgen 10:00 Uhr
🔗 CRM-Link: [HubSpot-Deal ansehen]

⚠️ URGENT: Production-Issue

🚨 Problem-Details:
├─ Kunde: BigClient GmbH (Enterprise-Account)
├─ Issue: API-Ausfälle seit 2 Stunden
├─ Impact: 5,000 Nutzer betroffen
├─ SLA: 4h Response-Time (noch 2h)
└─ Priority: P1 - Service-affecting

🔧 Technische Details:
• Error-Rate: 89% auf /api/v2/users
• Server-Status: Partial-Outage
• Betroffene Services: Authentication, User-Management

👥 War-Room:
• @dev-team @sre-team sofort informiert
• Zoom-Meeting: [War-Room beitreten]
• Status-Page: Updated

📞 Kunde-Status: Informiert, Updates alle 30min

Slack-Message mit Action-Buttons:
┌─────────────────────────────────────┐
│ 🎯 Qualified Lead: Enterprise Opportunity │
│                                     │
│ [🗓️ Demo buchen]  [📧 Proposal senden]    │
│ [📞 Sofort anrufen]  [📊 Research starten] │
│                                     │
│ Geklickt: @sarah.schmidt → Demo gebucht    │
│ ✅ Termin: Morgen 14:00              │
└─────────────────────────────────────┘

Anruf-Kontext-Erkennung → Smart-Tagging:

Technical Issues → @dev-team @sre-lead
├─ API-Probleme → @backend-devs
├─ Frontend-Bugs → @frontend-team
├─ Performance → @performance-team
└─ Security → @security-team

Sales-Opportunities → @sales-team
├─ Enterprise-Deals → @enterprise-ae
├─ SMB-Leads → @smb-sales
├─ International → @global-sales
└─ Partnerships → @business-dev

Customer-Success → @cs-team
├─ Onboarding → @onboarding-specialists
├─ Account-Growth → @account-managers
├─ Churn-Risk → @retention-team
└─ Support-Escalation → @support-managers

Anruf: Enterprise-Kunde meldet kritischen Bug

Automatische Slack-Cascade:
├─ #alerts → Sofortige System-Warnung
├─ #support → Ticket-Details + Kunde-Info
├─ #dev-team → Technical-Analysis-Request
├─ #management → Executive-Summary für C-Level
└─ #customer-success → Account-Status + Relationship-Impact

Parallel-Workflows:
🔧 Dev-Team: Bug-Investigation startet
📞 Support: Kunde-Communication läuft
📊 Management: Impact-Assessment
💼 CS: Account-Damage-Control

Result: Koordinierte Response innerhalb 15 Minuten

Client-Call von "BMW Campaign":

Smart-Channel-Routing:
├─ #client-bmw → Direkte Projekt-Updates
├─ #account-managers → AE für BMW informiert
├─ #creative-team → Falls Creative-Input benötigt
└─ #project-leads → Timeline-Impact-Assessment

BMW-spezifische Workflow:
📊 Campaign-Performance automatisch geshared
📅 Nächstes Client-Meeting-Prep
💡 Creative-Briefing-Update
📈 Budget-Tracking-Alert bei Scope-Änderungen

Integration: Client-Slack-Channel + Internal-Workflows

Customer-Call: "Bestellung kam falsch an, brauche sofort Ersatz"

Multi-Department-Alert:
├─ #customer-support → Immediate-Response-Team
├─ #fulfillment → Warehouse-Check + New-Shipment
├─ #quality-control → Product-Issue-Investigation
├─ #marketing → Customer-Retention-Campaign
└─ #management → Customer-Satisfaction-Impact

Automated-Workflow:
🏃‍♂️ Express-Shipping für Ersatz-Bestellung
📧 Proactive-Email-Updates an Kunde
💰 Discount-Code für Inconvenience
📊 Issue-Tracking für Pattern-Recognition

Timeline: Complete-Resolution within 4 hours

/famulor-commands:
├─ /famulor status → Aktuelle Anruf-Aktivität
├─ /famulor leads → Heutige Leads anzeigen
├─ /famulor follow-up → Anstehende Follow-ups
├─ /famulor metrics → Call-Performance heute
├─ /famulor alerts → Kritische Issues
└─ /famulor schedule → Call-Schedule team-wide

Interactive-Features:
🎯 Lead-Qualification direkt aus Slack
📞 Click-to-Call für Follow-ups
📊 Real-time-Dashboard-Integration
⚡ One-Click-Escalation-Workflows

Trigger: "Neuer Lead mit Score >80"
Workflow:
├─ Slack-Message an #sales mit Lead-Details
├─ Google-Calendar-Event für Demo erstellen
├─ CRM-Opportunity automatisch anlegen
├─ E-Mail-Sequence für Lead-Nurturing starten
└─ Manager-Notification bei Enterprise-Leads

Custom-Workflow-Templates:
📊 Lead-to-Demo-Pipeline
🎯 Support-Escalation-Management
💰 Upselling-Opportunity-Tracking
📞 Callback-Request-Routing

Daily-Performance-Summary (täglich 9:00 Uhr):
┌─────────────────────────────────────┐
│ 📊 Famulor Daily Summary - 15. März  │
│                                     │
│ 📞 Calls heute: 47 (+12% vs. gestern) │
│ 🎯 Leads generiert: 8 (Durchschnitt: 6) │
│ 💰 Pipeline-Value: €156k (+€23k)    │
│ ⭐ Top-Performer: Sarah (12 Calls)   │
│                                     │
│ 🔥 Hot-Leads: 3 [Details ansehen]    │
│ ⚠️ Escalations: 1 [Status prüfen]    │
└─────────────────────────────────────┘

1. Slack-Workspace → Apps & Integrations
2. "Famulor Automation" suchen und installieren
3. Workspace-Permissions erteilen:
   ✅ Channels: Read, Write, Join
   ✅ Users: Read (für @mentions)
   ✅ Files: Upload (für Anruf-Aufzeichnungen)
   ✅ Workflows: Trigger (für Automation)

OAuth-Scopes:
├─ chat:write → Messages senden
├─ channels:read → Channel-Liste abrufen
├─ users:read → Team-Member-Info
├─ files:write → File-Uploads
└─ workflow.steps:execute → Workflow-Triggers

Anruf-Typ → Slack-Channel-Mapping:
📊 Sales-Calls → #sales-pipeline
🔧 Support-Calls → #customer-support
💼 Partnership-Calls → #business-development
🏢 Internal-Calls → #general-updates
⚠️ Escalations → #urgent-alerts

Custom-Channel-Rules:
├─ Enterprise-Deals (>€50k) → #enterprise-sales
├─ Technical-Issues (P1) → #dev-alerts
├─ Churn-Risk-Calls → #customer-success
└─ New-Signups → #growth-team

Message-Templates per Call-Type:
🎯 Lead-Notification:
"🔥 Neuer Lead: {contact_name} ({company})
💰 Geschätzter Deal-Value: {estimated_value}
📞 Call-Zusammenfassung: {call_summary}
👤 Zuständig: {assigned_user}
🔗 [CRM ansehen] [Demo buchen] [Follow-up]"

🐛 Support-Alert:
"⚠️ Support-Case: {issue_type}
👤 Kunde: {customer_name} (Plan: {subscription_plan})
🚨 Priority: {priority_level}
📝 Problem: {issue_description}
🔗 [Ticket ansehen] [War-Room] [Kunde kontaktieren]"

Workflow-Automation:
🔄 Bei Hot-Lead → Demo-Booking-Workflow
📊 Bei Deal-Won → Team-Celebration-Message
⚠️ Bei Escalation → Management-Alert-Chain
📞 Bei Callback-Request → Assignment-Workflow

Integration-Triggers:
├─ CRM-Updates → Slack-Notifications
├─ Calendar-Events → Team-Reminders
├─ Support-Tickets → Team-Assignments
└─ Performance-Milestones → Achievement-Posts

Recommended-Channel-Structure:
📊 #sales-pipeline → All sales-related calls
🔧 #support-queue → Customer issues & escalations
💡 #product-feedback → Feature requests from calls
📈 #call-analytics → Performance metrics & insights
⚠️ #urgent-alerts → P1 issues requiring immediate attention

Channel-Naming-Conventions:
├─ #team-[department] → Department-specific updates
├─ #client-[clientname] → Client-dedicated channels
├─ #project-[projectname] → Project-specific coordination
└─ #alerts-[priority] → Priority-based alert channels

Smart-Mention-Rules:
🎯 Hot-Leads → @sales-team + specific @account-executive
🔥 P1-Issues → @dev-team + @sre-lead + @cto
💰 Large-Deals → @sales-manager + @ceo
📞 VIP-Customers → @customer-success + @account-manager

Mention-Etiquette:
├─ @here nur für urgent issues
├─ @channel für team-wide announcements
├─ Specific @mentions für direkte assignments
└─ @everyone nur für company-wide criticals

Thread-Organization:
Main-Message: Anruf-Summary mit Key-Facts
├─ Thread-Reply 1: Technical-Details (für Devs)
├─ Thread-Reply 2: Business-Context (für Sales)
├─ Thread-Reply 3: Action-Items (für alle)
└─ Thread-Reply 4: Follow-up-Status

Benefits:
✅ Clean-Channel-View
✅ Detailed-Context in Threads
✅ Easy-Follow-up-Tracking
✅ Reduced-Notification-Noise

Team-Efficiency-Gains:
├─ 67% weniger E-Mail-Overhead
├─ 89% bessere Information-Transparency
├─ 45% schnellere Decision-Making
├─ 78% weniger Meeting-Bedarf für Updates
└─ 92% bessere Remote-Team-Coordination

ROI-Calculation (50-Person-Team):
├─ Zeitersparnis: 3.5h/Person/Woche
├─ Kosteneinsparung: €10,500/Monat
├─ Integration-Cost: €300/Monat
├─ Net-ROI: €10,200/Monat (3,400% ROI)
└─ Zusätzlich: Bessere Team-Moral, weniger Stress