Filler audio adds natural conversation sounds (like “hmm” or “one moment”) while your AI assistant processes responses. This creates a more human-like interaction by eliminating awkward silences.

​
How It Works

When enabled, your AI assistant will:
  • Use short audio fillers during processing time
  • Maintain engagement while formulating responses
  • Signal active listening to the caller

​
Benefits

  1. Improved Conversation Flow
    • Eliminates dead air
    • Keeps callers engaged
    • Reduces hang-ups
    • Creates natural dialogue rhythm
  2. Enhanced User Experience
    • More human-like interaction
    • Less awkward waiting
    • Better caller retention
    • Increased trust

​
Setup

  1. Go to your AI assistant settings
  2. Find the “Filler Audio” option
  3. Toggle it on
  4. Save your changes

​
Best Practices

​
Combine with Fast Engine

  • Use filler audio with the Fast Engine setting
  • Creates the most natural conversation flow
  • Minimizes perceived response time

​
Use Cases

  • Sales Calls: Keep prospects engaged
  • Customer Service: Show active listening
  • Lead Qualification: Maintain natural flow

​
Testing

After enabling filler audio:
  1. Make a test call
  2. Listen for natural transition sounds
  3. Verify timing and appropriateness
  4. Adjust if needed
Tip: Start with filler audio enabled - you can always disable it if it doesn’t suit your use case.